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Installation Knowledge, Experience
Key to customer satisfaction

Customer's Comments

Les Willett - Recommendation [Jul. 12, 2016]

Good evening,

I'm writing to pass on how impressed we are with Les Willett and his phenomenal customer service and knowledge. Or rather, in our case, we aren't even customers and he still went above and beyond.

Supreme Windows, and Les specifically, were recommended to us by a previous client, and he surpassed all expectations. We called Les because of water around our basement window/ceiling, after the plumbing company we'd hired told us it was a leaking window issue. We assumed we would need to replace the window. Les came out, and spent close to an hour assessing our window and possible leak sources, and ultimately told us that he could not sell us a window because we would still have water. In other words, the issue was not a leaking window. We arranged for the plumber to come back, and Les graciously came at the same time to meet with us again while the plumber was here. Sure enough, with Les' knowledge of windows, the plumber ultimately was able to find the actual source of water in our basement (a leaking pipe behind the wall). Les put us in the correct direction, and because of him we are now on our way to remediating our basement water issue.

Les is a true professional- knowledgeable, kind and definitely who we will recommend to anyone who needs windows. And if we do find ourselves replacing our windows in the future, we will not shop around- we will for sure call Les at Supreme Windows.

Sincerely,

April & Kevin

Window Replacement 10/10 via HomeStar [May. 5, 2016]

It was a big decision! We replaced all of our windows. Karl came out and measured and quoted. Karl was knowledgable,articulate, compassionate, fun and extremely accurate! All of our blinds fit back in perfectly! It was a true pleasure dealing with him as he listened and kindly alleviated all of our concerns. I would also like to give a very honourable mention to Ryan one of the installers on this job. He went above and beyond the call of duty to ensure that everything was done to our satisfaction. Thank-you!

Karen - Calgary

Window Replacement 10/10 via HomeStar [Mar. 5, 2016]

Me and my wife noticed some water damage and needed to get new windows before the problem became too serious. The folks at Supreme Windows came by right away, had a quote quickly, and were very flexible with our payment schedule and installation dates.

We'll be in need of windows again in the near future (older home), and will be sure to use Supreme Windows.

Pointmckay - Calgary

Window Replacement 10/10 via HomeStar [Mar. 5, 2016]

I am extremely pleased with Supreme Windows. From start to finish they took the order, built the window, removed the broken and installed a brand new beautiful window with excellent customer service and workmanship within 6 hours. We were in need of a window replacement immediately due to vandalism and Les and the Supreme Windows team came through with flying colours. The installers Zak and Matt were very professional, informative and did great workmanship with nothing left behind but a sparkling new window. We plan to have all our windows replaced with this wonderful company. Thank you Supreme Windows. You are the best!

Joan - Calgary

Large Condo Project 10/10 via HomeStar [Jan. 12, 2016]

It was a pleasure working with Karl and the rest of the team from Supreme Windows this past year. I was dreading the start of the second phase of our window replacement project, after the unpleasant experience working with another well known Calgary company on our first phase the year before. I have heard nothing but praise from our owners, for Supreme's professional handling of the installs, and window quality. Because of the immediate cleanup after each install, you wouldn't know they had been here. They also stayed on time and the project was completed quickly. 
Thank you 

Patricia - Calgary

Window Replacement 10/10 via HomeStar [Aug. 31, 2015]

WHY WE CHOSE SUPREME WINDOWS   We are in the process of completing some home rennovations and were looking to replace a number of windows for our master bedroom, family room, and kitchen. We contacted four window vendors including Supreme Windows and met with the representatives for quotes. While a couple of the products appeared to be relatively comparable we decided on Supreme. The pricing wasn't necessarily the lowest; however we we impressed with the product and, more importantly, Karl Bergen was the only representative who was fully engaged in the process. His open manner and genuine interest in meeting our needs stood out above the rest. With a background in home manufacturing and rennovations as well as many years in window manufacturing, Karl understands what clients are looking for. He offered many suggestions, made recommendations, and he came equipped with is handy dandy iPad and was able to show a multitude of examples of projects that he had worked on in the past. This visual of the final installed product was very helpful in making our window selections.

THE INSTALLATION   The installation process went very well thanks to Ryan and his team Matt & Emanuel. They worked quickly and efficiently, eventhough there were two issues that came up during the installation. The first was an encounter with stray wiring that needed to be moved before one of the windows could be installed. Ryan immediately contacted an electrician to move the wiring. While waiting for the electrician, Ryan and his team continued with other preparations in order to be ready to install as soon as the electrical work could be completed. The second issue was regarding skirting for a bay window that we could not match with our existing siding. Ryan recommended a new solution that we feel looks even better than the original design! The crew also did a great cleanup job at the end of the installlation.

THE PRODUCT   We ordered a double fixed window for our family room, a right casement window for the kitchen, and a bay window with bench seat for the bedroom. All three are from the Legacy Vinyl series and we added the built in grill which really adds to the look of the window. In addition, we ordered the Imagine sliding door for the patio with an overhead transom widow. We are extremely pleased with all of these windows but especially enjoy the bay window in the master bedroom and the Imagine patio door which is a real 'cadillac' among sliding doors! The hardward mechanisms are solid and offer excellent security and peace of mind. The quality and appearance of the windows has dramatically improved the look of our home and we look forward the energy savings come winter!

THE SERVICE During the installation process Ryan pointed out a couple of minor scratches in one of the glass panes in the Imagine patio door. Mitch and Heather in the service department have been wonderful to work with and immediately ordered the replacement. They are very easy to work with and stay on top of the process to completion.

RECOMMENDATION   We are so pleased with our new windows and how easy it has been working with Supreme Windows and its representatives. In fact, we had such a positive experience and we loved the windows so much we ordered a new back door because our old back door was such a wreck it wasn't doing any justice to the new windows! We will work with them again when we replace our front picture windows and front door. If you're looking to replace any of your windows, contact Karl Bergen at Supreme Windows and you will be happy you did!

Loretta – Calgary

And much more reviews at HomeStars.